Privacy Policy

1. Introduction

At Magic Place By Samy, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following types of personal information:

• Contact information: name, email address and phone number.
• Booking information: date, time slot, celebration type, number of children, approximate ages, preferences, allergies or special needs.
• Payment information: data related to payments or deposits, processed securely by our payment provider.
• Website information: cookies, IP address and browsing data.
• Photographs and videos: only with consent during events or special activities.

3. How We Use Your Data

We use your personal information to:

• Process and manage your bookings.
• Communicate with you about your visit or celebration.
• Send booking confirmations and reminders.
• Improve our services and customer experience.
• Comply with our legal obligations.
• Send marketing communications only with your consent.

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: to manage bookings and provide our services.
• Consent: for marketing communications, photographs and videos.
• Legitimate interest: to improve our services and customer care.
• Legal obligation: to comply with legal, fiscal or administrative requirements.

5. Sharing Information

We do not sell or rent your personal data. We may share information with:

• Service providers: payment processors, email platforms, management tools or technical services.
• Legal authorities: when required by law.
• Business partners: only with your explicit consent.

6. Cookies

We use cookies to improve your experience on our website. You can manage your preferences through the cookie banner or via the "Cookie settings" link in the footer.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, restricted access to personal data and good security practices.

8. Your Rights

Under GDPR, you have the right to:

• Access: request a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of your data.
• Objection: object to the processing of your data.
• Portability: receive your data in a structured format.
• Restriction: restrict the processing of your data.
• Withdraw consent: withdraw consent at any time.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or administrative requirements.

10. Children

Our services are aimed at families with children. We do not intentionally collect personal data from minors without the consent of their parents or legal guardians.

11. International Transfers

Your data is stored and processed primarily within the European Union. If it becomes necessary to transfer data outside the EU, appropriate safeguards will apply in accordance with GDPR.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will publish any significant changes on this page.

13. Contact

If you have questions about this policy or wish to exercise your rights, please contact us:

• Email: privacidad@magicplacebenidorm.com
• Phone: +34 661 13 47 78
• Address: Av. de la Comunitat Valenciana, 7, local 6, 03503 Benidorm, Alicante